Questions About Our Membership Management Software?

Pricing is based on your team size, not how many members you serve. This keeps your costs predictable as you grow.

Your cost depends on:

1. Plan type: Core Platform or Pro Platform.
2. Team size: Number of staff users.
   Special pricing for 5+ users — save over $3,000/year.

Annual plan pricing

• 1 user: From $99/month per user (Core) billed monthly, or $224/month per user (Pro), billed annually.
• 3–5 users: From $2,935/year (Core) or $4,435/year (Pro), billed annually.
• 6+ users: Additional users are sold in blocks of 5 seats for maximum value.

One-time setup fee

$1,500 — includes 15 hours of onboarding support (training + implementation) and onboarding wizards.

Optional one-time services

• Email Deliverability (DKIM): $250 — helps emails land in inboxes, not spam.
• Single Sign-On (SSO) setup: $250 per platform — connects your i4a login to other systems (OAuth 2.0).

What doesn't change your price

Member count, email volume, event registrations, or transaction volume. You can grow without paying more for the software.

Optional add-on subscriptions

• Premium Support: $150/month
• AI Tools (i4AI Studio): Seat-based pricing + usage fees

We do list our prices! Our pricing page shows the exact pricing structure for both Core Platform and Pro Platform based on the number of staff user accounts you need. Starting at $99/month for a single-seat Core Platform license, pricing is transparent and predictable.

The only variables are: (1) how many staff users need access to the admin interface, and (2) whether you choose Core Platform or Pro Platform.

There's a one-time $1,500 setup fee that covers everything you need to launch successfully:

• 15 hours of onboarding support — personalized training and implementation guidance
• Data import wizard & video tutorials — step-by-step tools to import your member data from Excel/CSV or common platforms
• Guided setup checklist — step-by-step roadmap to configure your platform and go live
• Training sessions — hands-on instruction for your team

How we compare: Most competitors charge $3,000-$5,000+ for setup and implementation, often with additional charges for data migration ($500-$2,000) and training ($1,000+). Our streamlined process gets you live in 60-90 days.

Custom data migrations: If you're migrating from a custom database or legacy system that requires extra work, we'll discuss that during your demo and provide a clear quote upfront. See complete pricing details

Core Platform includes everything most membership organizations need: unlimited members and contacts, membership management, event registration, online payments & eCommerce, website builder, email marketing, dashboards, resource library, committee management, CEU tracking, and more.

Pro Platform adds features to strengthen member retention and generate non-dues revenue: Online Store (product catalog & shopping cart), Member Community & Discussion Forums, Advanced Email Analytics & Automation, Survey & Feedback Tools, and Job Board.

Both plans include unlimited members, U.S.-based support team, and access to optional add-ons like i4AI productivity tools and submission management. Compare plans in detail

All plans require an annual contract. For 1-2 staff users, you're billed monthly. For 5+ staff users, you're billed annually upfront (with significant savings).

After your first year, you can cancel with 90-day notice. We don't lock you into multi-year commitments—we earn your business every year by delivering value, excellent support, and software that helps your organization succeed.

Your monthly subscription price is based on team size and plan level. We don't charge:

• Per-contact fees (unlimited members and contacts included)
• Transaction fees on membership dues or event registrations (standard gateway fees apply)
• Per-email fees for marketing campaigns
• Recurring setup or implementation fees

There's a one-time $1,500 setup fee that covers everything you need to launch successfully:

• 15 hours of onboarding support — personalized training and implementation guidance
• Data import wizard & video tutorials — step-by-step tools to import your member data from Excel/CSV or common platforms
• Guided setup checklist — step-by-step roadmap to configure your platform and go live
• Training sessions — hands-on instruction for your team

How we compare: Most competitors charge $3,000-$5,000+ for setup and implementation, often with additional charges for data migration ($500-$2,000) and training ($1,000+). Our streamlined process gets you live in 60-90 days.

Custom data migrations: If you're migrating from a custom database or legacy system that requires extra work, we'll discuss that during your demo and provide a clear quote upfront.

Throughput usage: All plans include 5 GB of monthly data throughput. If you exceed this (typically only organizations with very high traffic or large file downloads), overage fees apply.

Optional add-ons are available at additional cost: Submission Management, i4AI productivity tools, and DKIM email deliverability setup ($250 one-time).

i4a supports multiple member types, organizational memberships with sub-users, tiered dues structures, proration, grace periods, auto-renewals, chapter affiliations, special interest groups, and custom membership categories.

We've been building membership software for nearly 30 years and can accommodate most membership structures. However, we can't support every possible configuration—extremely complex or highly customized membership models may require workarounds or may not be a good fit.

During your demo, we'll walk through exactly how i4a handles your membership requirements and honestly assess whether our platform can support your specific structure.

Yes. We designed i4a for membership organization professionals, not IT departments. Your membership coordinator can process renewals, your events coordinator can build registration forms, and your organization leader can pull reports—all without calling tech support.

That said, our U.S.-based support team is always available when you need guidance. We provide comprehensive training during onboarding and ongoing support throughout your entire relationship with us.

i4a is a web-based platform that works on any device with a browser—desktop, tablet, or smartphone. The member portal and all public-facing pages are fully responsive and mobile-friendly, so members can renew dues, register for events, update their profiles, and access resources from their phones.

There is no separate mobile app to download or maintain. This is intentional: web-based access means members always have the latest version, there's no app store approval process for updates, and you don't need to support multiple platforms (iOS, Android).

For most membership organizations, a responsive web portal provides everything members need on mobile without the overhead of a dedicated app.

Yes. i4a includes event registration and management for conferences, workshops, webinars, chapter meetings, and networking events.

Features include:

• Custom registration forms with tiered pricing (early bird, member, non-member)
• Upgrade options (meals, workshops, spouse registration, sponsorships)
• Payment collection with automatic revenue tracking
• Attendee badges and personalized itineraries
• Session tracking and CEU credit management

Note: i4a does not include built-in waitlist functionality. Some organizations create a separate "waitlist event" or use the Form Builder to collect waitlist signups as a workaround.

All event data integrates with your member records and accounting, so you have complete visibility into who registered, who paid, and how your event performed financially.

Yes. Every member gets access to a personalized member portal where they can:

• Update contact information and profile details
• Renew membership and pay dues online
• Register for events and view past event history
• Access member-only resources and documents
• View transaction history and invoices
• Update payment methods and billing information
• Download membership cards

This self-service capability dramatically reduces staff workload—members handle routine updates themselves, freeing your team to focus on engagement and strategic initiatives.

i4a includes real-time dashboards and reporting capabilities for membership metrics, revenue tracking, and event performance.

Available reporting includes:

• Membership growth and retention trends
• Revenue by member type, event, or product
• Renewal rates
• Event registration reporting
• Email campaign performance metrics
• Financial summaries for Board reporting

You can also use Report Builder to create custom reports by selecting data fields, applying filters, and exporting to Excel or CSV. Note that Report Builder requires selecting fields and criteria rather than drag-and-drop visual report design.

i4a includes a drag-and-drop page builder for creating both public website pages and member portal pages. You can build unlimited pages—from your homepage and about pages to member directories, benefit pages, event calendars, and resource libraries—all without coding.

Because the page builder integrates with your membership database, directories automatically update when members join or renew, and member-only content is automatically gated based on membership status.

Many organizations build their entire site in i4a, while others keep an existing WordPress site for public pages and use i4a for member portal content and database-connected pages. Our free WordPress SSO plugin creates a seamless login experience if you choose the hybrid approach.

Yes. i4a tracks changes to member records, including which staff member made the change and when. This is especially useful for organizations with multiple administrators who need accountability and the ability to review record history.

Every i4a client gets access to our U.S.-based support team via email and our support ticket system (Basic Support included). For organizations that need phone and Zoom support, Premium Support is available for $150/month.

When renewals are due or event registration opens, you need answers immediately—and that's what we provide. Our support team is rated 4.85 out of 5.0 stars by clients based on over 1,000 support surveys.

No offshore call centers, no chatbots, no automated responses. You'll work with experienced team members who understand membership organizations. Compare support options →

Basic support is included with both plans at no additional cost. This includes ticket-based support with up to 2 hours per month of assistance via our support system.

For organizations that need phone and Zoom support, we offer Premium Support for $150/month. Premium Support includes priority response times, ongoing training for new staff members, and is ideal for small teams or organizations switching from another system who need hands-on guidance.

Either way, you get access to our U.S.-based support team—no offshore call centers, no automated responses. Compare support options →

Our standard support hours are business hours (Central Time), but we understand that organizations sometimes need help evenings or weekends—especially around major events or renewal deadlines.

For urgent issues, we provide emergency support contacts.