Implementing any new software platform can seem a little scary and overwhelming. It's reassuring to know that help is available whenever you need it.
Our support is led by a dedicated staff with decades of experience in our software, most with direct involvement working in the association industry.
We understand our software, and we recognize your needs as a client. Any service or training assistance you require is always available by phone, email or through our support website.
As a matter of fact, you'll know our support experts by name and will have direct contact information to reach them when you need help.
We even have a comprehensive, searchable wiki embedded within the software, including videos, to help you get the answers you need right away.
Every time we complete a support call, we ask our clients:
“How Are We Doing?”
Graded on a scale of 0 - 5 stars, and covering 5 important service satisfaction categories, we've had nearly 1000 responses over the last decade.
The result is a 4.85 star satisfaction rating.
That's training and support you can feel good about.
Ready to see for yourself?
Simply request a demo and an i4a expert will be in touch with you to schedule a time that works best for your personalized demonstration.
Get ready to learn about all the ways i4a's membership software solutions are an ideal fit for you and your organization!